Interesting RMT Article by Scott Jennings
Cross-posting this article from my thread in Everything Else specifically for the first paragraph as it might well apply directly to Aion:
A brief personal note: I’ve been hired (again) by NCsoft this week, to work as a developer and data analyst for their new Game Surveillance Unit. This CSI-sounding department is responsible for quashing botting and gold selling in their titles, some of which has been a bit of a problem of late. While this does introduce some potential biases in anything I might write here, I would hope that you, the reader would understand that I am already chock full of bias anyway, as would be anyone with strongly held opinions, and evaluate my writings accordingly. Especially when I write about something directly related to what I’m working on… say, gold farming?Game Surveillance Agent
Location: Austin
Description
NCsoft West, the U.S. branch of NCsoft, the world’s largest independent developer and publisher of online computer games is seeking talented candidates for Game Surveillance Unit Agents to work in our North Austin office.
Game Surveillance Unit Agents are responsible for monitoring our services to identify individuals that are violating our User Agreements and causing harm to our game services. They are responsible for executing various processes for monitoring the in--game and out-of-game environment for Bots, Farming, RMT, Private Servers, Account Theft, and other ‘cheating’ type behaviors. This position requires the ability to navigate a computerized data entry system and other relevant applications.
Job Functions
·Monitor the in-game and out-of-game environment for various types of ‘cheating behavior’ which occurs related to Online Gaming.
·Handle appeal requests from players that have been removed from the service to determine if the account closure was justified.
·Communicate with customers that either have complaints or information about others involved in various types of ‘cheating behavior’
·Responsible for documentation of all information gathered during investigations. Completes, maintains and processes pertinent paperwork and records.
·Provide daily reports as directed by management.
·Work closely with our other departments who may have information to share about suspicious activity.
·Complete tasks and projects that are assigned by management that may not fall into the scope of the daily routine
Requirements:
·2+ years experience working with MMOG support
·Strong written and verbal communication skills
·Team oriented with the ability to work independently
·Extensive experience with standard practices and procedures in the Customer Support field
·Extensive experience with PC gaming and multiplayer online gaming including experience with the current generation MMO titles
·Ability to handle high stress situations and manage irate customers
·Schedule flexibility
NOTE: This position is a temporary position (approx. 6 month contract) with the possibility of becoming a Regular Full Time role.
A casual work environment and competitive salary are all part of the package.
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